Complaints

Chair: M Jenkins

Vice Chair: Z Hughes

T Ardouin

L Alexander

Terms of Reference

• To review the complaints policy as appropriate and make recommendations to the governing body for discussion and ratification;
• To hear representations relating to complaints made;
• To make decisions relating to the complaint and inform the complainant of the outcome;
• To seek professional advice from the Local Authority or others, as necessary;
• To attend relevant training as appropriate.

Policies to Review:

Complaints; Code of Conduct; any policy relevant to the complaint