Complaints
Chair: M Jenkins
Vice Chair: Z Hughes
T Ardouin
L Alexander
Terms of Reference
- To review the complaints policy as appropriate and make recommendations to the governing body for discussion and ratification;
- To hear representations relating to complaints made;
- To make decisions relating to the complaint and inform the complainant of the outcome;
- To seek professional advice from the Local Authority or others, as necessary;
- To attend relevant training as appropriate.
Policies to Review:
Complaints; Code of Conduct; any policy relevant to the complaint